Privacy notice
1. Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) is TERMOGAS d.o.o., Balogovec 64, 40000 Mačkovec, Croatia. Managing Director: Saša Sarač. Telephone: +385 95 3444 917 · Email: info@kinetics-line.com.
Please direct any data protection questions to the email address above.
2. Overview
This website provides product information, a Technical Library, downloads and a B2B contact facility. We use locally hosted fonts. The following sections describe the technical provision of the website, your chosen browser settings, enquiries and audience measurement. Our own website code does not set analytics or advertising cookies.
3. Hosting and server log files
We use Hostinger International Ltd., 61 Lordou Vironos Street, 6023 Larnaca, Cyprus, to provide the technical infrastructure for this website. According to our hosting invoice, this company is our contracting party. The verified account configuration places the web servers in the Netherlands and the backup copies in Lithuania. The web server locations do not describe all locations at which emails are processed.
When the website is accessed, technically necessary connection data is processed, such as the IP address, time of access, requested file, amount of data, browser, operating system and, where applicable, referrer. The purposes are to operate, troubleshoot and protect the website. The legal basis is Article 6(1)(f) GDPR.
Operational and security logs are retained for technical provision, error analysis and prevention of misuse. The necessary retention period depends on the relevant purpose, any security incident that remains unresolved and statutory obligations. These hosting-provider logs must be distinguished from the logs of our form application described in section 5. Display periods in the customer area are not a commitment that the data will be completely deleted from all systems and backups.
Further information: Hostinger terms, data processing agreement and Hostinger privacy information.
4. Local storage of your settings
If you switch between light and dark mode, we save your selection in your browser’s local storage. The selected Amazon country is also stored there so that the appropriate shopping links can be displayed. These settings are stored on your device to retain your chosen appearance and the appropriate Amazon links. They remain stored until you change them or delete the website’s data in your browser. You can also restrict local storage through your browser settings. Our website code does not use these settings to create a user profile.
5. B2B contact form
Businesses can use the form in the “B2B” section to prepare an enquiry. The required fields are company, email address and a description of the requirement. A contact person, telephone number, industry, packaging requirements, material line, country, quantity and desired date may be provided voluntarily. A selected assortment box and a reference to a technical article or material line may be included in the enquiry text. The page path and, where applicable, the article reference are included in the prepared email. This form currently does not allow drawings or other files to be uploaded.
When you select “Send enquiry”, your details are transmitted to our web server over an encrypted connection and forwarded by email to info@kinetics-line.com. A confirmation is sent to the email address you provide. Our form application does not permanently store the form content in a database or as a file on the web server. The enquiry is stored in the email system so that it can be processed. A technical enquiry identifier helps to detect repeated transmissions of the same enquiry. The reference displayed confirms acceptance for processing, not the conclusion of a contract.
The purpose is to process and answer your enquiry and to initiate a business relationship. Where applicable, processing before entering into a contract is based on Article 6(1)(b) GDPR. For contact persons at a business or other business matters, the basis is Article 6(1)(f) GDPR; the legitimate interest is business communication.
Enquiries are deleted once they have been fully dealt with and no further retention is necessary. Enquiries that do not lead to a business transaction are deleted no later than 12 months after the last communication. If a contract results, the applicable statutory retention obligations also apply.
Our form application also processes technical data to prevent duplicate transmissions, limit misuse and analyse errors. The following retention periods are configured: technical retry identifiers for 7 days, hash values derived from IP addresses for misuse prevention for 2 days, and technical application logs for 30 days. These application logs contain no names, email addresses or message content. The legal basis is Article 6(1)(f) GDPR; our legitimate interest is the secure and reliable operation of the form. Form entries are not transmitted to an analytics service.
Daily backups with a retention period of 7 days and weekly backups with a retention period of 6 weeks are configured. After deletion from the active system, technical records may remain in these backups until they are overwritten in the normal cycle. This does not establish a guaranteed deadline for deleting all data from every system of the hosting or email provider.
6. Contact by email or telephone
If you contact us by email or telephone, we process the data you provide (name, contact details and the content of your enquiry) to deal with your request. We use Hostinger Email to receive and send messages through info@kinetics-line.com. The message, sender and recipient addresses, and technical delivery data are processed. Messages are sent through Hostinger SMTP; according to the technical configuration, MailChannels is used for outgoing messages. Hostinger lists MailChannels Corporation in its subprocessor directory. The legal basis is Article 6(1)(b) or Article 6(1)(f) GDPR, as applicable. As part of our manual mailbox maintenance, enquiries that do not lead to a business transaction are deleted no later than 12 months after the last communication. Statutory retention obligations remain unaffected if a contract subsequently results. Hostinger makes email access logs available in the customer area for 30 days. This is a display period, not evidence of complete deletion from all of the provider’s systems.
7. Links to Amazon and other external websites
Product links on this website lead to Amazon marketplaces, for example Amazon.co.uk. Clicking a link takes you away from our website; the respective provider’s privacy information applies to processing on the destination site. The same applies to other external links.
8. Downloads
When you download PDF files, such as a measuring template or product overview, the server log data described in section 3 is processed. A download event is also recorded for the audience measurement described in section 12; no form content or contact details are transmitted.
9. Recipients and international processing
Access is granted to the TERMOGAS d.o.o. employees responsible for your request and to our technical service providers. Hostinger may use subprocessors. The published list is in Annex 3 to the Hostinger data processing agreement. It is a general provider list and does not demonstrate that every provider named there processes every one of our emails.
Email delivery and the involvement of subprocessors may entail processing outside the EU or EEA. For transfers to countries without a recognised adequate level of data protection, Hostinger’s data processing agreement generally provides for the EU Standard Contractual Clauses. You can request information about the recipients involved, processing locations and applicable safeguards, as well as a copy of those safeguards, by emailing info@kinetics-line.com.
10. Your rights
Subject to the statutory conditions, you have the following rights in relation to your personal data: access (Article 15 GDPR), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and the right to withdraw any consent you have given at any time with effect for the future (Article 7(3)).
Right to object (Article 21 GDPR): You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data based on Article 6(1)(f) GDPR.
You can exercise your rights by emailing info@kinetics-line.com.
Right to lodge a complaint: You have the right to complain to a data protection supervisory authority. The authority responsible for us is the Croatian Agencija za zaštitu osobnih podataka (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia, azop.hr, email: azop@azop.hr. You may also contact the supervisory authority for your place of residence or work.
11. Data security
The connection to our public website is encrypted using TLS (HTTPS). Access permissions restrict access to personal data to the people and service providers who need it for their respective tasks. You should avoid sending confidential content by unencrypted email.
12. Audience measurement with Plausible
We use Plausible Analytics from Plausible Insights OÜ, Tartu, Estonia, to understand how our pages are used. Page views and selected events are recorded: Amazon clicks, downloads, submission of a B2B enquiry and its acceptance as confirmed by the server. Our adapter does not transmit form content, contact details, URL query parameters or referrers. According to the provider, visitor data is processed within the EU.
Plausible does not use cookies or persistent visitor identifiers in local browser storage for this purpose. To generate an identifier that changes daily, the service technically processes the IP address and browser identifier; according to the provider, the unmodified original values are not stored. Individual event and session records are used to calculate aggregate statistics. The daily change of identifier does not mean that all statistical data is deleted after 24 hours.
The purpose is to improve the information we provide. The legal basis is Article 6(1)(f) GDPR; our legitimate interest is to improve our information offering in line with users’ needs. Further information about processing and deletion: Plausible data policy and Plausible privacy information.
13. No automated decision-making
There is no automated decision-making, including profiling, within the meaning of Article 22 GDPR.
14. Changes
We update this privacy notice when the website or legal requirements change. The version published here at the time applies.
Last updated: 28 October 2026